PRIVACY POLICY

nCoder.ai is an AI-driven platform designed to modernize Salesforce environments through intelligent automation, code analysis, documentation generation, and AI-powered development agents.

We are committed to protecting personal data and maintaining transparency in how we collect, use, disclose, and safeguard information. This Privacy Policy outlines how we handle personal data across our platform, website, and services.

Our goal is to ensure compliance with global data protection regulations while providing enterprise-grade transparency for customers, partners, and users.

This Privacy Policy applies to all individuals who interact with our services, including website visitors, customers, partners, and vendors.

• Website interactions
• Platform usage
• Sales and marketing activities
• Customer support interactions

We collect multiple categories of personal data including:

• Personal Information: Name, email address, phone number, company name, job title, address.
• Technical Data: IP address, browser type, device information, usage logs.
• Platform Data: Salesforce metadata, configurations, code, automation workflows.
• Communication Data: Emails, chat messages, support tickets.

This data helps us deliver and improve our services effectively.

We use tracking technologies such as cookies and tools like Google Analytics to monitor user behavior and improve performance.

• Understand user engagement
• Optimize platform experience
• Improve product features

Users can control cookies through browser settings.

We send emails for account setup, onboarding, product updates, and marketing communications.

Users can opt out of promotional emails at any time using unsubscribe links included in emails.

Users may purchase services through our platform. Payment processing is handled securely by third-party providers.

We do not store full payment details on our servers.

We use remarketing tools and advertising platforms to promote our services.

This includes targeted ads based on user activity using cookies and tracking technologies.

We may use:

• Google Analytics (traffic analysis)
• Invisible reCAPTCHA (spam and abuse protection)
• CRM and support tools

These providers process data under their own privacy policies.

We process personal data based on:

• Contractual necessity: To provide services
• Legitimate interests: To improve and secure our platform
• Consent: For marketing and cookies
• Legal obligations: Regulatory compliance

If you are a California resident, you have the right to:

• Know what personal data we collect
• Request deletion of your data
• Opt out of sale or sharing of personal data
• Non-discrimination for exercising your rights

We do not sell personal data.

• Users can visit our site anonymously
• Our Privacy Policy link is clearly visible
• Users will be notified of changes on this page

nCoder.ai uses artificial intelligence to:

• Analyze and optimize Salesforce environments
• Generate documentation and insights
• Automate development workflows

Our AI Commitments:

• Customer data is not used to train public AI models without consent
• Data is processed in secure, isolated environments
• Outputs are generated based on user inputs

We do not sell personal data.

We may share data with:

• Cloud hosting providers
• Analytics and marketing tools
• Payment processors
• Legal authorities when required

All third parties are contractually obligated to protect your data.

Your data may be transferred and processed in multiple countries, including India and the United States.

We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data protection agreements

We retain personal data only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

We implement industry-standard measures:

• Encryption (in transit and at rest)
• Access controls and authentication
• Continuous monitoring and threat detection

We do not knowingly collect data from children under 18.

If such data is identified, it will be deleted promptly.

You may:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated date.

You can contact us regarding this Privacy Policy:

Email: marcom@ncoder.ai
Website: https://ncoder.ai